3GNet is the group of internet products and services brought to you by PT. Tigatra Komunikatama as the Internet Service Provider, supported by PT. Citra Sari Makmur (CSM) as the broadband

network provider. As we see nowadays the fast increasing demand of high speed and reliable internet connection, we put in our best effort to give you various solutions to your need with the reliability and speed as our number one priority. Our services range from internet service for home and individual users, up to high speed direct connection internet for big corporations and service providers. All those services are developed to nicely fit specific market segments with affordable prices.

We always make sure that every service meets customers’ requirement and expectation, both in the technical capability and up time. Our network availability is maintained 7 x 24 hours by our team of qualified engineers and its performance is monitored day and night. We send the network performance report every month which includes availability and Mean Time To Repair (MTTR) for the respective month. For most of our services, we give the service commitment in the form of Service Level Agreement (SLA) which gives the right for our customer to get reduction of monthly fee if we fail co comply.

With these multi solutions products and strong commitment to give nothing but the best service, we are sure our customer satisfaction level is always higher than that provided by the other Internet Service Providers.